I have been having issues of late with people interrupting my flow, in an effort to identify these distractions and reduce them I have instituted the Wall of Shame.
Each row is a day of the week with Monday at the bottom and each Post It™ is an interruption, listing the person and the reason.
The first and most obvious pattern is that there are far more distractions at the start of the week.
|Chase 3rd party support||1|
|Password and Account issues||3|
|Advice on software||3|
|Edit and Image||2|
|Meeting Room Setup||4|
|Printers and Scanners||1|
|Restore from backup||1|
This is a broad categorisation of the interruptions by task, we can further categorise them thusly
So we can reduce the distractions significantly by giving users additional training and by encouraging them to raise their issues directly with the remote support team.
I will continue monitoring for a few weeks and see if any further patterns develop.