Distraction, Revisited


Last Monday we looked at a weeks worth of distractions and decided that we could probably reduce them a lot.  Lets see how we did this week:

WP_20160919_09_34_00_Rich_LI

Again we can see that there are far more incidents at the start of the week, but overall the quantity has reduced.

Item Quantity
Upgrading Finance System 3
Equipment Loan 2
Printer Out Of Toner 3
Meeting Room Setup 2
PC Slow 1
Printer Part Snapped Off 1
Configure Email Encryption 1
CRM Capability Enquiry 1

It turns out that most of these are again training issues but different training from last week, the only item that stands out as a real issue is ‘Upgrading Finance System’ and this caused me to be interrupted because the user who arranged for it to happen didn’t notify anyone or plan the work in with the team but instead just cam over when they got stuck.

Its still a training issue but might require the use of a LART.

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Author: Stuart

Crazy Person

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